Customer Help
Our customer care team is always here to assist you with your purchase.
Common purchase queries answered
Orders and Shipping
Our aim is to transport the items to your destination as quickly as possible. Usually this is between 3-7 days.
You can find account options during the checkout process by creating or in the header section of the website.
When the order is not shipped, you can contact us to change it. But when the order is shipped, the address cannot be changed.
We’ll send you an email with the tracking number to let you know the status of the order.
Simple answer is No. We do not keep such information on our end. However, the payment gateway we used like PayPal, Stripe and SquarePay might have such information on their end if you paid through them before.
All price on our site is GST inclusive. You pay what you see in the checkout page. No hidden charges or fees.
At the moment we only serves Australia customers.
Generally, yes. But it is also possible that your package is divided into several, this is because we have different warehouses and carriers.
If you need to swap an item
Returns and Exchanges
Here is the link to our Refund and Return Policy
Please contact us immediately for assistance.
Please contact us immediately for assistance.
Feel free to contact us immediately for assistance.
When the order is not shipped, you can contact us to change it. But when the order is shipped, the address cannot be changed.
Orders can be changed if they are not shipped.